Website Terms of Use, November 2021

  1. General Terms of Use for all users

1.1 The website and hosted payment websites (, (together ‘the Website(s)’) are owned by RealPay Holdings Pty Ltd, ACN 651 812 645 trading as “Rello”. 

1. 2 Your access to the Website is subject to these terms and conditions, the notices, disclaimers any other terms and conditions or other statements contained on the website, and, if you use any of the services identified on the website for which additional or alternative terms and conditions are referred to, those additional terms and conditions for those other services (referred to collectively as “Terms of Use”). By accessing, viewing, or otherwise using the website, you agree to be subject to these Terms of Use. 

1.3 Rello may, with 14 business days prior notice, vary or modify these Terms of Use. Any subsequent access to or use by you of the website will constitute an acceptance of those modifications. 

1.4 You agree that where Rello is required, by law or otherwise, to provide you with a document, you consent to the provision of that document electronically through the links on the website. We suggest that you print a copy of the document, or file it electronically, for future reference. 

 1.5 We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions. 

 1.6 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. 


2. Liability disclaimer 

2.1 The content of this site should be used as a general guide only. Whilst every care has been taken to ensure the information on the website is both accurate and up to date, Rello does not accept any liability to any party for loss, or damage incurred by reliance placed on the information contained in the Website or through omission or errors however caused. 

 2.2 Rello shall not be liable for any direct, indirect, incidental, special or consequential damages, claims or losses of any nature (including, but not limited to, loss of profits, direct, indirect, special or consequential damages) arising in contract, tort or otherwise from the use or inability to use the website, or any material contained in it by you or any third party, or from any action or decision taken as a result of using the website or any such material. You expressly agree that use of the website is at your sole risk. 


3. External links 

3.1 This site contains links to external websites, operated by third parties. Rello does not accept any responsibility in respect of the content and security of those sites and does not endorse any third-party websites or their availability or contents including any views or opinions expressed within those sites. 

4. Intellectual Property 

4.1 All trademarks, logos, trade names, information, and material available on this website are the property of Rello. You may use this information for your own personal reference only. You may reproduce this information in hard copy solely for your personal use. The information may not otherwise be reproduced and must not be distributed or transmitted to any other person or incorporated in any way into another document or other material. 


5. Virus Warning 

5.1 All care is taken to ensure that this Website and data transmissions are free from viruses. However, Rello cannot guarantee that any file or program available for download and/or execution from or via this Website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. It is your responsibility to scan any such data for viruses.  

 5.2 Further, information and emails sent to us may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we have no liability for any viruses transmitted to you. 


6. Use of Cookies 

6.1 Cookies are small pieces of information that your browser stores on your computer hard drive. We use cookies to provide us with site usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of this Website. 

 6.2 This Website may be accessed from Australia or overseas. Rello makes no representations that the content of this Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this Website if and to the extent that they are applicable. 


7. Electronic Communications 

7.1 You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that communications be in writing. 


8. Termination 

8.1 We may decide to suspend or discontinue this Website at any time. Rello reserves the right to, at its discretion, to terminate your access to and use of this Website: a) for convenience, at any time, upon provision of notice to you; b) immediately: (i) if Rello reasonably believes that you have breached these Terms of Use, and that breach is not capable of remedy; or (ii). if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied). 


9. Governing Law 

9.1 These Terms of Use are governed by and are to be construed in accordance with the laws applicable in New South Wales, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts. 


10. Contacting us 

10.1 If you have any questions or concerns about our Terms of Use, please contact us at 


By accessing and viewing this website you agree to be bound by the Website Terms of Use.